Offshore Outsourcing Services
Before outsourcing services offshore, one needs to have an in depth knowledge of various services being outsourced by corporations around the world to different offshore outsourcing destinations .
Below listed are some of the services, which can be outsourced to various destinations
, providing offshore
outsourcing services.
A) IT Services: For
Outsourcing your basic IT requirements as well as in the future
your major IT tasks, to an offshore destination, India has
proved itself the best. Many big and medium sized companies
are into the business with world-class offshore outsourcing
models to serve their global clients satisfactorily.
- Software
development services, Application development
and management
- Re-engineering
- Conversion and migration (across platforms/ languages/
versions)
- Data warehousing and mining
- Embedded systems
- E-commerce
applications
B) Data Entry: For
example, MachroTech
LLC through its office in India channelises with
partners to provide world-class data entry job to global clients.
This being one of the few works that the offshore outsourcing company is engaged
in, in the offshore activity.
- Data control audits
- Regular reporting of work systems
- Data entry software and validation tables
- Dispatch of data to the customer
- Double keyed data (when required by the customer)
- Proof checks
C) Programming : Programming
needs, like that of an custom
application development, partially or fully can
be best outsourced to the software companies of India. The
major reason being, it enjoys a large talent pool of programmers
for each language.
- C, C++, VisualC++, Java, Javascript, Java Beans, Java
Server Pages (JSP), Enterprise Java Beans (EJB), ASP (Active
Server Pages)
- Visual Basic
- Microsoft Access
- Novell Networking
- EDI and Integration
- Bar Coding and Hand Held Data Collection
- DOS, Windows 95/98/2000, Windows NT
- Business and Industrial Systems
- Support of spreadsheets, word-processing and various 3rd
party applications
- PC hardware and services
Again citing the example of MachroTech
LLC, it specializes in the field of offshore software programming
in following: ASP, VB, VC++, JavaScript, COM, DCOM, XML, etc.
D) Call Centers :
Call Center being one of the most “in” thing today in India,
again there’s no better place to outsource your under mentioned
needs, than outsourcing them to India.
- Help Desks - Electronic and voice help desk / Event tracking
software
- Bookkeeping or clerical support
- Data entry, word processing, mass e-mailing inbound and
outbound communications
- e-mail services
- Teleservicing
- Telemarketing
E) Business Process Outsourcing
(BPO) : Apart from the core IT services to be outsourced,
business globally are now looking towards other non-core IT
business process outsourcing (BPO) to maintain the efficiency
of work internally. Learn
More…..
F) Back-Office Operations:
The large corporations around the world are outsourcing their
back office operations in order to save equivalent amount
of time and focus on the basics of business. These back-office
operations include:
- Accounting: processing accounts payable, accounts receivable
or general ledger
- Payroll
- Inventory
- Hardware maintenance
- Internal auditing
- Benefits management
- Benefits administration
- Health & Welfare administration
- Defined Contribution/ Defined Benefit administration and
customer service
- Health claims administration
- Human resources (Click here to read the latest
in HR Outsourcing
Services round the globe)
- Asset management and staffing
- supplement your existing e-business staff
- access both management and technical assistance on a long
term or monthly basis
G) Relationship management
: It is one of the many services being outsourced
in a good amount of quantity to offshore outsourcing destinations like India
having a bulk of proficient English speaking crowd, helping
the clients globally in handling their relationship management
work.
- Customer Care Services
- customer acquisition
- customer activation
- customer retention
- cross-selling/up-selling
- inside sales
- surveys and polling
H) Web Development Services:
By and large these services again can be focused on India
with players like MachroTech
LLC in the game enjoying the facilities of their
state-of-the-art offshore development center and latest technologies
in the concerned field.
- Portals
- e-commerce
consulting
- e-business IT consulting
- Domain registration
- Website design and redesign
- Website promotion
- Web-enabled applications
- Website maintenance
- Web hosting
I) Infrastructure
- Communications and messaging
- Upgrading and configuring message management software
- Launching an XML strategy
- Integrating e-business messages with CRM, ERP and legacy
systems
- Managing change as your e-business programs and business
systems evolve
- e-business operations
- management and day-to-day operation of EDI infrastructure
creation and management of a new XML strategy
- e-marketplace development
- Application
integration
- communications monitoring
- trading partner management
- order processing
- workflow enhancement, evaluation and benchmarking
- application hosting
- system implementation and integration
- system maintenance
- upgrades
- backups
- disaster recovery
J) Communications and Networking
- Telecommunications
- Computer telephony
- Internet telephony
- e-solutions
K) Operations
- e-marketplaces
- web applications
- XML and EDI operations
- implementation assistance
- security administration
- monitoring data traffic
- generating activity reports
- troubleshooting problems
- creating any necessary maps
- system support
- help desk
L) Community Management
- Managing your ongoing partner relationships
- opening e-business channels with new vendors and customers
meeting with partners
- defining e-business requirements
- establishing the rules of play
- educating them on benefits, security measures and day-to-day
procedures
M) Medical Transcription
- Patient history and physical reports
- Clinical notes
- Office notes
- Operative reports
- Consultation notes
- Discharge summaries
- Letters
- Psychiatric evaluations
- Laboratory reports, x-ray reports and pathology
N) On-site services
- On-site assistance
- System setup and testing, software installation
- Preventive maintenance
- Communications and network testing
- On-site and depot hardware repair
When you roll over your mouse over the list
on this page, you'll find lots of things you can and need
to outsource, so that you can do what you do well, even better.
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